Frequently Asked Questions
Everything you need to know about shopping at Small Dog Electronics.
Are your products brand new or refurbished?
We offer a mix of brand-new electronics and certified refurbished units. Each product listing clearly specifies the condition, and all refurbished items undergo a rigorous 25-point inspection.
What is your return policy for electronic devices?
We offer a 30-day return policy for most items. Products must be returned in their original packaging with all accessories included. Please note that a restocking fee may apply to opened hardware.
Do you offer technical support for my purchase?
Yes, we provide 90 days of complimentary basic technical support for all hardware purchases. For more complex issues, we offer extended support plans and professional repair services.
How long will it take for my order to ship?
Orders for in-stock items placed before 2:00 PM EST typically ship the same business day. Standard shipping usually takes 3-5 business days depending on your location.
Do my electronics come with a warranty?
All new products include the full manufacturer's warranty. Our certified refurbished items come with a 90-day Small Dog Electronics warranty, with options to purchase extended coverage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer financing options through third-party providers for qualified purchases.